Agentic IT Support

The autonomous resolution layer for IT

SupportFlo resolves your L1 IT tickets end to end — on top of the ITSM you already run. No rip-and-replace, no migration, no new system of record.

Book a demo See how it works
60–80% L1 IT ticket deflection
1 week Tier-1 production go-live
$1–5 Per resolved ticket vs $12–30 handled by a human
Why now

The shift has already started

Support is moving from queues and scripts to agents that actually resolve the work.

01

Manual queues

Tickets pile up. Humans triage everything by hand.

02

Scripted bots & IT RPA

Deflect FAQs, but hand anything real to a person.

03 — NOW

Autonomous agents

Understand intent, take action, close the loop.

SupportFlo is built for the third era — not retrofitted from the first two.

The problem

Internal IT support is buckling

The same repetitive work, over and over — and it's exactly where your IT cost quietly lives.

65–70%

of IT tickets are repetitive

Password resets, access requests, software installs — the same tickets, forever.

$12–30

fully-loaded cost per L1 ticket

Offshore or L1 handling, inclusive of staffing, tooling and overhead.

25–35%

annual L1 team attrition

Firefighting queues drive burnout — and every exit takes institutional knowledge with it.

Your ITSM routes every one of these perfectly. None of them resolve autonomously — that is the gap SupportFlo closes.

How it works

From request to resolution — autonomously

Every IT request runs a governed multi-agent pipeline, not a single chatbot.

1 — ASK

Employee asks

In Teams, Slack, WhatsApp, email or the portal — in plain language.

2 — REASON

Agents plan

Interpret intent, pull context across systems, and plan the steps to resolve it.

3 — ACT

Execute the fix

Reset, provision, restart, configure — acting directly in your systems.

4 — RESOLVE

Confirm and close

Verify the fix, write back to ITSM, log every action taken.

Guardrails throughout. Policy Guard checks every action before it runs, human hand-off triggers whenever confidence is low, and a full audit trail is written back to your ITSM.

Product in action

One ticket, zero humans

A real L1 request, resolved end to end while the employee keeps working.

Employee
I'm locked out of my account and I have a board review in 15 minutes.
SupportFlo agent
Verifying your identity… account confirmed. Your credentials expired 2 days ago.
SupportFlo agent
Resetting your password and pushing a secure link to your device now.
SupportFlo agent
Done. You're back in — anything else? Ticket logged and closed in ServiceNow.
60send-to-end resolution time
0human touches
24/7no queue, no wait
Product in action

A 4 a.m. incident, resolved before anyone wakes up

SupportFlo doesn't wait for a ticket. It watches your estate and acts the moment something breaks.

02:03:14

Alert fires

Monitoring flags a DB node at 98% CPU. SupportFlo picks it up — no ticket, no page.

02:03:31

Auto-diagnose

Pulls metrics, logs and dependencies; pinpoints a runaway query as root cause.

02:04:06

Remediate

Runs the approved runbook — clears the process, scales the pool. Safe actions run autonomously.

02:04:52

Verify & close

Confirms healthy, writes the incident to ServiceNow, notifies on-call. Resolved.

45 → <2 min

mean time to resolve, down from roughly 45 minutes of manual work

0

human touches — safe remediations run fully autonomous

HITL

When an action carries risk — a production restart, a config change — SupportFlo pauses and raises a human-in-the-loop request with the full diagnosis attached. It never guesses.

How it fits

Your ITSM manages tickets. SupportFlo closes them.

The resolution layer sits on top of your ITSM — not a replacement, not a migration.

SupportFlo — system of action

Reads, reasons, acts, verifies

Conversational AI Autonomous monitoring & resolution DocEdge document AI Policy Guard ITSM write-back

▼  resolves & writes back

Your system of record

The ITSM you already run

ServiceNow BMC Helix Freshservice Jira Service Management ManageEngine & many more across identity, cloud, network, endpoint & security
What it resolves

One platform across your entire IT estate

Not a handful of use cases — autonomous frontend and backend resolution across every IT domain, ready out of the box.

End-user support

Password reset · access provisioning · onboarding · software requests · policy Q&A

Application support

SAP · Salesforce · D365 · Okta incidents · CPU and memory remediation · service restarts

Data centre

Health checks · SCOM and cluster restarts · reboot and decommission · patching · batch jobs

Cloud

Azure AD SSO · AVD and Azure access · AWS resource hygiene · VM provisioning · O365 licences

Network

ISP link-down triage · device diagnosis · config backup and drift · DNS and IP reclaim

Security & compliance

DLP, SCCM, CrowdStrike and Intune remediation · USB governance · Zscaler · phishing triage

1,000+

ready agents & workflows

520+

IT connectors

85

automation plugins

Live in the AgentEdge marketplace — deployable in minutes.

Why we're different

Not another chatbot

What separates autonomous resolution from routing, scripting and RPA.

Capability Legacy ITSM Scripted bots RPA SupportFlo
Understands intent———Yes
Takes real action—YesYesYes
Reusable workflows—Yes—Yes
Learns & improves———Yes
Governed & auditableYesYesYesYes

SupportFlo is

  • A managed virtual IT team running on agentic AI
  • The resolution layer on top of your ITSM
  • Pre-built IT use cases, live in 1–2 weeks
  • Outcome-priced at $1–5 per resolved ticket

SupportFlo is not

  • A chatbot that answers FAQs and escalates
  • An ITSM replacement or migration
  • A generic agent builder like LangGraph or CrewAI
  • Fragile RPA that breaks on UI changes
Governance

Governance is the foundation, not an add-on

Every ticket travels a four-layer governed stack — not one AI model making unchecked calls.

Layer 4

AI Control Tower

Resolution analytics · HITL routing · full audit trail · real-time visibility

Layer 3

Orchestration + Policy

Manager Agent routes intent; Policy Guard validates every action before it runs

Layer 2

AI specialist agents

AD · access · network · endpoint · software · infrastructure — execution per ticket

Layer 1

AI models

Conversational AI, DocEdge RAG, ML triage and routing across a multi-LLM ecosystem

This four-layer governance stack is a first-class architectural component rather than an add-on — which is why regulated BFSI, healthcare and telecom buyers choose SupportFlo over general-purpose agents.

Customer proof

Outcomes from live enterprise deployments

Not claims — real metrics, at real scale, on the ITSM these teams already run.

Teleperformance

BPO · IT access · 28,000 employees Day 1 access creation, previously up to 5 days
  • 15+ HR/IT processes automated
  • 0 lawsuit-risk exposure

Genpact

Global BPO · 90,000+ employees 99.17% cycle-time reduction per request
  • ~140,000 tickets in 21 months
  • 14 FTE freed for client work

Wipro

IT services · 250,000+ employees $2M+ validated hard ROI across the IT estate
  • 140 bots in production
  • 15+ FTE redeployed

UMMS

Healthcare · 45,000+ users 80% helpdesk workload cut on password resets
  • ~1 min turnaround, was 45
  • 98–99% reset success rate
Fits your stack

No rip-and-replace

Connected across ITSM and ticketing, identity and access, comms, devices and cloud — configured, not coded.

Day 0

Connect ITSM, identity and comms

Week 1

Configure and pilot in shadow mode

Week 2

Go live on top request types

Ongoing

Expand categories and systems

ServiceNowBMC HelixManageEngineJira SM Active DirectoryAzure AD / EntraGoogle IAMAWS IAM MS TeamsWhatsAppVoiceWeb portal IntuneSCCMAWSAzure
Commercial models

Two ways to buy — you pick the economics

Start with zero procurement risk, or run it as a predictable line item.

Default for new IT logos

Outcome-based

$1–5 per resolved IT ticket
  • Pay only when a ticket closes
  • Zero procurement barrier — free pilot
  • The pilot builds its own ROI case
  • 70–80% below BPO cost per ticket
Predictable IT opex

Subscription

Annual, all-inclusive + LLM cost
  • A single CFO-friendly line item
  • Fully-managed LLM infrastructure
  • Multi-year discounts available
  • Transparent, disclosed pricing
FAQ

Questions IT leaders ask first

No. Your ITSM stays the system of record. SupportFlo is the system of action that sits on top of it, resolves the ticket, and writes the outcome and full audit trail back. There is no migration and no data move.

Day 0 connects ITSM, identity and comms. Week 1 is configuration and a shadow-mode pilot. Week 2 typically goes live on your highest-volume request types, then categories expand from there.

Policy Guard validates every action against your rules before it executes. Where an action carries risk — a production restart, a config change — the agent pauses and raises a human-in-the-loop request with the full diagnosis attached rather than guessing. Every decision is logged with a decision trace.

The platform is aligned to SOC 2, ISO 27001, GDPR and HIPAA, and can be deployed as SaaS, on-premises or hybrid depending on your data residency and control requirements.

No. SupportFlo ships with a pre-built runbook and category-action library, plus over 1,000 ready agents and workflows and 520+ IT connectors in the AgentEdge marketplace. You tune to your estate rather than building from zero, and new runbooks can be described in plain English through EdgeAI Copilot.

They escalate to an L2 engineer with the diagnosis already assembled — logs, server state and history gathered. Your experts spend their time on root-cause analysis instead of password resets.

Get started

See it resolve your tickets

Pick the next step that fits where you are — we'll come back within one business day.

  • Book a demoSee a live resolution on your ITSM
  • Run a 2-week pilotOn your real tickets, in shadow mode first
  • Get an ROI assessmentYour ticket volumes and costs, modelled
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